Frequently Asked Questions
Everything you need to know about shopping at Beatdown Records.
How do you ensure vinyl records are not damaged during shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is padded with bubble wrap or stiffeners to prevent corner dings and seam splits during transit.
What is your return policy for opened media?
We accept returns within 30 days for a full refund if the item is defective. Please note that non-defective opened vinyl, CDs, or cassettes cannot be returned due to the nature of the product.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How do you grade the condition of your used records?
We follow the Goldmine Standard for grading. Each used item is visually inspected and, in many cases, play-tested to ensure accurate descriptions of the sleeve and media condition.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.